The repair and care services integrated with your customer service, easily

An all-in-one platform to manage your service
from setup to daily operation.

1. Configure your service

Repairs, alterations, maintenance or customization.
Develop your personalized offer.

2. Operate it across all channels

In store or online, manage orders simply using our diagnostic tool, in a few clicks.

3. Track your performance

Benefit from centralized data feedback and monitor your activity in real time.

Our offer for brands

End to end handling, from the diagnosis back to the customer.

Customer experience
Brand experience

01

The customer has one or more items to be serviced.

02

Diagnosis is simplified. It includes pictures.

Brand website

On the website, customers can complete a self-guided diagnosis after a quick series of questions, which they can view immediately.

02

Diagnosis is simplified. It includes taking photos.

In store

In store, the sales associates diagnose the items brought by the customer, using Les Raccommodeurs's interface.

03

Brand website

If the price suits them, the customer generates a shipping label to send the item to the craftsman and completes the payment.

Logo DHLLogo Chronopost

03

In store

In stores, we promote local craftsmen. Payments are managed through our Stripe integration when necessary.

04

Order history is updated automatically, enabling seamless tracking for both customers and craftmen.

See the page For craftsmen

05

The selected craftsman, chosen by the brand for their expertise, handles the items.

Artisans

06

The customer is informed in real time of the processing of his items.

Automatic notifications keep customers informed at each stage of their item’s progress.

07

All done!
The customer recovers their order
dat home or in store.

Our clients say it best

Our customers thoughts.

Yannick Pecheur

Thanks for the excellent work managing our alterations and repairs. The team is ultra-responsive, efficient, and attentive to our needs. A pleasure to work with!

Emma Abrial

We use this service for alterations and repairs. Highly recommend it; it’s a real asset. The platform and support are very professional. Thank you!

A simple, effective, and quick partnership. Great initiative! I especially enjoyed this challenge. Thank you to the entire team, very friendly!

Elizabeth Senecaille

Repair is essential for customer service, but it can be a logistical headache. Les Raccommodeurs makes it simple, with such great energy! Excited to work on this project with them.

Margaux Latinne

Thanks to their expertise and training, we now manage our shoemaking services more smoothly and quickly. A real benefit for our teams and customers!