The repair and care services integrated with your customer service, easily
An all-in-one platform to manage your service
from setup to daily operation.
Our offer for brands
End to end handling, from the diagnosis back to the customer.
01
The customer has one or more items to be serviced.
02
Diagnosis is simplified. It includes pictures.
On the website, customers can complete a self-guided diagnosis after a quick series of questions, which they can view immediately.
02
Diagnosis is simplified. It includes taking photos.
In store, the sales associates diagnose the items brought by the customer, using Les Raccommodeurs's interface.
03
If the price suits them, the customer generates a shipping label to send the item to the craftsman and completes the payment.
03
In stores, we promote local craftsmen. Payments are managed through our Stripe integration when necessary.
04
Order history is updated automatically, enabling seamless tracking for both customers and craftmen.
See the page For craftsmen
05
The selected craftsman, chosen by the brand for their expertise, handles the items.
06
The customer is informed in real time of the processing of his items.
06
Automatic notifications keep customers informed at each stage of their item’s progress.
07
All done!
The customer recovers their order
dat home or in store.